REFUNDS, RETURNS & EXCHANGES

On receipt of your return request and the products we will either replace the products or refund the price (as you request) minus a 15% administrative charge, within 30 days receipt of their return. You are responsible for any shipping charges incurred returning the products. Where returned products are unsealed, worn or not in reasonable re-saleable condition or, if return is due to damage or defectiveness caused by you, we will not be able to provide any replacement or refund.


If you do not receive the products ordered within fourteen days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within twenty days of the date on which you ordered the products.


If you notify a problem to us our only obligation will be, at your option: to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the products in question in whatever way we choose minus a 15% administrative charge.


Receipt of products showing obvious damage to the products or packaging must be recorded in writing on the accompanying shipment documentation at the time of delivery and notified to us within fourteen days of delivery. Images of packaging and damages must be sent with a condition report form correctly filled out and receipt acknowledged as received by us.


Please note that all orders for bespoke, made-to-order, or studio-produced items are final and non-refundable. This policy is necessitated by the fact that a portion of the payment is utilised to initiate production, particularly in cases involving limited edition or unique items. By placing an order for such products, the customer acknowledges and agrees that refunds are not available under these circumstances.