COOKIE & PRIVACY POLICY

Last updated: October 2026


Privacy Policy

1. Who we are

This website is operated by Paul Cocksedge Studio Limited ("PCS", "we", "us"), a company registered in England and Wales under company number 07466842, with its registered office at 43 Vyner Street, London E2 9DQ. We are the controller of the personal information collected through this website.

If you have a question about this policy or about your personal information, email info@paulcocksedgestudio.com.

2. The information we collect

  • When you buy from us. Your name, billing and delivery addresses, email address, phone number and the details of your order. Your payment details are collected and processed by our payment providers. We do not see or store your full card details.

  • When you create a customer account. Your name, email address, login details, saved addresses and order history.

  • When you contact us or join our mailing list. Your name, email address, the content of your message and your marketing preferences.

  • When you use our AI assistant. The messages you send and any details you include in them, such as your name, email address or order number. The assistant is automated, and it will tell you so.

  • When you browse this website. Your IP address, information about your browser, network and device, the page you came from, and how you use the site, such as pages visited, clicks, scrolling, searches and timestamps. Some of this is collected only if you accept cookies (see our Cookie Policy below).

3. How we use your information

We use your personal information only where the law allows us to. The purposes and the legal basis for each are:

  • Fulfilling your order. Taking payment, delivering your order, handling returns, refunds and warranty claims, and sending you messages about your order or account. Legal basis: our contract with you.

  • Keeping records. Holding accounting, tax and customs records. Legal basis: our legal obligations.

  • Answering enquiries. Replying when you contact us. Legal basis: our legitimate interest in responding to you, or steps taken at your request before a contract.

  • AI customer service assistant. Answering questions about our products, orders and delivery through an automated assistant, and reviewing conversations to improve its answers. Legal basis: our legitimate interest in responding to customers quickly. You can always email us instead to reach a member of our team.

  • Marketing emails. Sending news about our work and products if you have signed up, or if you have bought from us and did not opt out. Legal basis: your consent, or our legitimate interest in keeping customers informed. You can unsubscribe at any time using the link in every email.

  • Checkout reminders. If you begin a checkout and do not complete it, we may email you a reminder with a link back to your basket. Legal basis: our legitimate interest in helping you complete a purchase. You can unsubscribe using the link in the email.

  • Running and protecting the website. Serving the site securely, preventing fraud and fixing problems. Legal basis: our legitimate interest in operating a secure website.

  • Analytics. Understanding site traffic and how the site is used. Legal basis: your consent, given through the cookie banner.

Order and account messages are part of the service, so it is not possible to unsubscribe from them. They include confirmation that you have created an account, reset a password, made a purchase, or that your order has shipped.

We do not make decisions about you by automated means alone. Our AI assistant answers questions, but decisions about orders, returns and refunds are made by our team.

4. Who we share your information with

We share your information only with the providers we need to run this website and fulfil your order:

  • Squarespace, which hosts this website and our online store, provides our site analytics and sends order and account emails on our behalf.

  • Stripe and PayPal, which process payments.

  • Campaign Monitor by Marigold, which sends our marketing emails.

  • The provider of our AI assistant, which processes the messages you send through it.

  • Couriers, postal services and fulfilment partners, which deliver your order.

  • Google and Adobe, whose font and tag services are used to display this website (see our Cookie Policy below).

  • Professional advisers and service providers, such as our accountants, insurers, legal advisers and IT providers.

  • Public authorities, such as tax and customs authorities, where the law requires it.

We do not sell your personal information.

5. Transfers outside the United Kingdom

Some of our providers are based outside the United Kingdom, including in the United States. Where your information is transferred abroad, it is protected either by UK adequacy regulations, including the UK-US data bridge, or by contractual safeguards approved under UK data protection law. Contact us if you would like more detail.

6. How long we keep your information

  • Order and payment records. Six years after the end of the financial year of your order, as tax and accounting law requires.

  • Customer accounts. Until you ask us to close your account. Order records are kept as above.

  • Enquiries and AI assistant conversations. Up to two years after our last contact with you.

  • Marketing preferences. Until you unsubscribe. We then keep a record of your email address so that we do not contact you again.

  • Analytics data. For the periods set out in our Cookie Policy below.

7. Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;

  • ask us to correct information that is inaccurate or incomplete;

  • ask us to delete your information, or to restrict how we use it;

  • object to our use of your information, including for marketing at any time;

  • ask us to transfer your information to you or to another provider;

  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@paulcocksedgestudio.com. We will respond within one month, and there is normally no charge.

8. Complaints

If you are unhappy with how we have handled your personal information, email info@paulcocksedgestudio.com with "Data protection complaint" in the subject line. We will acknowledge your complaint within 30 days and respond without undue delay.

You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk or on 0303 123 1113. If you live in the European Union, you can complain to the data protection authority in your country.

9. Security

This website is served over an encrypted connection, and we limit access to your information to the people and providers who need it to do their work.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Cookie Policy

1. What cookies are

Cookies are small text files that a website stores on your device. We also use similar technologies, such as tags, which work in a comparable way. This policy covers both.

2. Necessary cookies

These cookies are always on. They allow Squarespace, our hosting platform, to serve this website securely and to run features such as the shopping basket, checkout, customer account login and remembering your cookie choice. The website cannot work without them, so they do not need your consent.

3. Analytics and performance cookies

These cookies are used only if you accept them in the cookie banner. They are set by Squarespace and tell us how many people visit the site, where they come from and which pages they view. They last between 30 minutes and two years.

4. Third-party tags

We use Google Tag Manager to manage third-party tags on this website. Tag Manager does not itself store personal information, but the tags it loads may set cookies or collect information about how you use the site. We do not use advertising tags.

5. Fonts

This website displays fonts supplied by Google Fonts and Adobe Fonts. To show the site correctly, the servers that hold the font files may receive your IP address and information about your browser, network and device.

6. Your choices

  • The cookie banner. When you first visit, you can accept or decline analytics cookies.

  • Changing your mind. Clear the cookies for this website in your browser, and the banner will appear again on your next visit.

  • Your browser. Most browsers let you block or delete cookies. If you block necessary cookies, parts of this website, including checkout, may not work.

7. More information

Squarespace publishes the full list of cookies used on websites it hosts, with their purposes and durations, in The cookies Squarespace uses.

If you have a question about cookies on this website, email info@paulcocksedgestudio.com.