TERMS OF SERVICE

Last updated: October 2026

1. About us

This website is owned and operated by Paul Cocksedge Studio Limited, trading as Paul Cocksedge Studio ("PCS", "we", "us"). We are a company registered in England and Wales under company number 07466842. Our registered office is at 43 Vyner Street, London E2 9DQ. Our VAT number is GB 107 6705 21. You can contact us at info@paulcocksedgestudio.com.

These terms apply to orders placed through our online shop. Trade orders, volume orders and bespoke commissions are subject to separate terms agreed in writing.

2. Intellectual property

All content on this website, including images, designs, logos, photographs and text, is protected by copyright and other intellectual property rights. All rights are reserved worldwide. No part of this website may be reproduced without our prior written permission.

Trade marks and product names shown on this website belong to their respective owners. Buying a product does not give you any intellectual property rights in it. Products are sold for personal, non-commercial use.

3. Orders

When you place an order, you will receive an email confirming it. A contract between us is formed when we send that confirmation.

We may cancel an order if the product is out of stock, if we cannot deliver to your address, if the product was listed at an obviously incorrect price or description, or if an event outside our control prevents us from fulfilling it. If we cancel your order, we will tell you by email and refund everything you paid within 14 days.

4. Prices and payment

Prices are shown in pounds sterling. Because we sell to customers worldwide, listed prices exclude UK VAT. For delivery within the United Kingdom, VAT at the current rate is added, and the price including VAT is shown alongside the listed price and at checkout before you pay. UK VAT is not charged on orders delivered outside the United Kingdom, but import duties and taxes will apply and are payable by you (see section 9).

Delivery charges are shown at checkout before you pay. Payment is taken in full when you place your order.

5. Cancellations and returns

You have the right to cancel most orders up to 14 days after you receive them. Our Returns Policy explains how to cancel, how to return a product, how refunds are made, and what to do if a product arrives damaged or faulty. It forms part of these terms.

6. Products and finishes

We make every effort to show product colours, finishes and dimensions accurately. Colours can look different on screen, and we cannot guarantee an exact match.

Many of our products are made or finished by hand. Small variations in colour, finish and surface are part of their character and are not defects.

We may make minor changes to a product's specification or packaging for production, technical or regulatory reasons. If a change is significant, we will tell you before dispatch, and you may cancel for a full refund.

7. Delivery

We deliver to the address you give us when you order. We do not deliver to PO boxes.

  • In-stock items. We aim to dispatch within 7 working days of your order. Courier delivery then normally takes up to 3 working days for the UK, EU, USA and Canada, and up to 5 working days for the rest of the world. During busy periods, fulfilment can take up to 20 working days. Customs clearance can add to these times.

  • Pre-order and made-to-order items. We will give you an estimated delivery date and keep you informed of any change to it.

  • Tracking. Orders are tracked and insured, and a signature is required on delivery. We will send you tracking details at dispatch. If your delivery appears delayed, let us know and we will follow it up with the carrier.

  • Delays. Delivery times are estimates. If we have not delivered your order within 30 days of the estimated delivery date, you may cancel it for a full refund.

  • Ownership and risk. The products are our responsibility until they are delivered to you. You own them once they have been delivered and we have received payment in full.

If a delivery fails

An order may be returned to us because the address was incorrect or incomplete, because nobody was available to receive it after repeated attempts, or because import duties or taxes were not paid. If this happens, we will contact you by email.

We can send the order again once you have paid the cost of redelivery. If you prefer to cancel, or we do not hear from you within 14 days of our email, we will cancel the order. We will then refund what you paid, less two costs that we cannot recover from the carrier: the cost we paid to send the order to you, and the costs charged to us for returning it.

Events outside our control

We are not liable for a delay or failure to deliver caused by events outside our reasonable control, such as strikes, carrier disruption, customs delays, extreme weather, fire, flood or network failure. We will tell you as soon as we can and take reasonable steps to limit the delay. If the delay is substantial, you may cancel for a full refund.

8. Warranty

All products carry a 12-month warranty from the date of delivery against defects in materials, manufacture and assembly.

If a defect appears, email info@paulcocksedgestudio.com with your order number and photographs. We will repair or replace the product, or refund you if neither is possible.

The warranty does not cover damage caused by accident, misuse, incorrect installation, unauthorised repair or alteration, or normal wear. Please do not arrange a third-party repair without our written agreement, as we cannot reimburse costs we have not approved.

This warranty is in addition to your legal rights in relation to faulty or misdescribed products, and does not affect them.

9. Import duties and taxes

Orders delivered outside the United Kingdom will be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in our prices or delivery charges, and we do not collect them. You are responsible for paying them, usually to the carrier or customs authority before or on delivery. The amounts are set by your country and are outside our control, so please check with your local customs office before ordering.

You are also responsible for complying with the import laws of the country of delivery. If these charges are not paid and the order is returned to us, section 7 applies, and our original delivery cost and the carrier's return costs will be deducted from your refund.

10. Your personal information

We handle your personal information in line with our Privacy Policy and UK data protection law.

Orders are processed through Squarespace, and payments are processed by Stripe or PayPal. We do not see or store your full card details. We share your details only with the service providers needed to fulfil your order, such as payment processors, fulfilment partners and carriers.

11. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any breach of your legal rights as a consumer.

Subject to that:

  • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure. We are not responsible for loss or damage that is not foreseeable.

  • Our products are sold for personal use. We have no liability for loss of profit, loss of business, business interruption or loss of business opportunity.

  • We do not guarantee that this website will be uninterrupted or free of errors.

12. General

  • Complaints. If you are unhappy with an order, email info@paulcocksedgestudio.com and we will do our best to resolve it.

  • Third parties. This contract is between you and us. No other person has any right to enforce its terms.

  • Whole agreement. These terms, our Returns Policy, our Privacy Policy and your order confirmation set out the agreement between us.

  • Severability. If any part of these terms is found to be unenforceable, the rest continue to apply.

  • Changes. We may update these terms from time to time. The version in force when you place your order applies to that order.

  • Governing law. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

  • Customers outside the United Kingdom. If you live outside the United Kingdom, you keep the protection of any consumer laws of your country that cannot be excluded by contract.